Have a question? You’re in the right place.

Whether you're shopping for digital downloads, browsing custom services, or ordering a print-on-demand product—this page covers everything you need to know before you click “buy.”

📥 Digital Downloads

Q: How will I receive my digital product?
All digital files (planners, printables, guides, etc.) are delivered instantly after purchase. You'll see a download link on the confirmation page and receive one via email as well.

Q: Can I print your products at home?
Absolutely! Files are designed for easy at-home printing and work well with standard printers. For a professional finish, feel free to use a print shop.

Q: Are your files editable?
Some designs are editable in Canva or provided as fillable PDFs. Each listing will mention if editing is possible.

Q: Can I use your designs commercially?
All products are for personal use only, unless otherwise noted. If you're interested in licensing or a custom commercial design, contact me directly.

📦 Shipping & Delivery (POD Products)

Q: What items are shipped vs. downloaded?
Digital items like planners and guides are delivered instantly.
Physical products (mugs, shirts, wall art, etc.) are printed and shipped by a trusted print-on-demand partner through Fourthwall.

Q: How long will shipping take?
Most items ship within a few days and arrive in 7–14 business days, depending on your location.

Q: Do you offer international shipping?
Yes! Most POD products are available for international delivery. Shipping times and availability vary by region.

Q: Will I get tracking info?
Yes! You’ll receive tracking details by email once your order ships.

🔗 For full POD delivery and return details, visit:
Fourthwall Returns FAQ

💸 Refunds & Returns

Q: Can I return or exchange a product?
All digital product and custom design service sales are final due to their nature. If something’s not working right, please reach out and I’ll make it right.

Q: What about print-on-demand items?
If a physical product arrives damaged, misprinted, or incorrect, Fourthwall’s return policy covers it.
🔗 View the Returns Policy

🛠️ Custom Design Services

Q: What custom services do you offer?
I create custom logos, banners, ebooks, planners, and social graphics. View all packages on the Services page.

Q: How do I request a custom design?
Send your project details to Crystal. I’ll reply within 1–2 business days.

Q: How long does custom work take?
Most projects are completed in 5–10 business days, depending on scope and revisions.

Q: Do custom orders include revisions?
Yes! Most custom services include 1–2 rounds of revisions to make sure you love the final result.

💬 General Info

Q: Do you offer freebies or samples?
Yes! Be sure to join my email list to receive exclusive free printables and updates.

Q: Can I collaborate with you?
I'd love that! If you have a creative idea or need a custom product, email me with your concept and we’ll chat.

Q: Still have questions?
No problem—just reach out!
📧 crystal@crystaldigitaldesigns.store